Policies

Your Privacy

eScribe are concerned to protect your privacy. We would like you to feel comfortable when using our web site and our services.

What follows are short explanations about the information we collect, how we use it and what happens after you have finished browsing our web site and also, what happens after we have finished an assignment for you.

• What do we do with what we know about you?

  Our web site, automatically like many others, does a number of things. It recognises:

  • your domain name;
  • your IP address;
  • your browser version;
  • your operating system; and
  • any links you have passed through to reach our site.

  Additionally, should you retain our services we capture all of the information you give us from your first inquiry and whatever other information you may give us during the course of our professional relationship.

• About Cookies

  A “Cookie” is a small text file on your computer’s hard drive that our web site uses to collect information about you and how you use our site.

  On the other hand, our “Cookies” help to improve your navigation through our site and to help us make our site more useful to you.

  The “Cookie” transmits this information about you back to our site each time you visit a page on our site and this allows us to know our most popular pages, features and data. With this information, we are able to constantly improve our site and to make your communication with us easier.

• Do we tell others about you?

  NO. We do not disclose to any third party information you provide and that we gather unless required to do by legal process.

Confidentiality

eScribe agrees and undertakes to:

• To treat all material of the Client contained upon a Digital File or in Writing supplied by the Client as confidential and will not be disclosed to any other party;
• Sign relevant documentation requested by the Client;
• Obtain from all eScribers who carry out eScribe’s Services a term imposing upon them an undertaking of confidentiality which reflects this term.

Data Security

• eScribe employs the utmost in data and document protection including Secure Sockets Layer (SSL), Apache Directory Protection (Basic Authentication) and Username and Password Protected Client Accounts. All data transmissions are encrypted using the same 128 bit protection.
• eScribe technology uses highly secured, firewalled servers. Users have their own individual passwords and can only access their own files via File Transfer Protocol (FTP).
• All audio files are uploaded to eScribe’s Server transmitted via eScribe’s FTP set up. FTP is a password controlled file transfer which is a secure method to transfer files to and from eScribe’s web site, eliminating common issues experienced with emailing large file attachments and viruses.

Retention of Data

• For Single Speaker Dictation:
  
  • All Digital Files are deleted from eScribe’s systems once transcribing has been completed.
  • Completed work is kept in Client’s passworded folder for the duration of retaining eScribe’s Services or if requested by the Client in Writing, the immediate deletion of any relevant completed work.
    
• For Multi Voice Recordings:
  
  • All Digital Files are deleted from eScribe’s systems upon payment of tax invoice for the relevant Digital File.
  • All completed transcripts are deleted from eScribe’s systems upon payment of tax invoice for the relevant Digital File.

Delaying Events Outside eScribe’s Control

eScribe shall incur no liability to the Client in respect of any circumstance(s) or event(s) outside the control of eScribe including but not limited to:

• internet failures
• computer equipment failures
• telecommunication equipment failures
• interruption of any utility services
• computer viruses of any kind
• computer software failures
• computer hardware failures
• acts of nature

all of which are called “Delaying Events”;

To the extent, notwithstanding the occurrence of such Delaying Events, eScribe’s Services are able to be performed within an extended time, taking into account any delay thereby caused, eScribe shall have further time in which to provide its services taking into account the time of such delay; and

To the extent the occurrence of such Delaying Events makes the performance of eScribe’s Services impossible or of no use to the Client, the Client will be notified immediately and in such case eScribe shall have no liability of whatever nature to the Client.

Promotional Material

• Provided the Client agrees to receive promotional material from eScribe, as provided in the Registration, eScribe may, from time to time, send promotional material to the Client.
• In the event the Client either declines to accept promotional material or later requests such promotional material to cease being sent, eScribe shall immediately cease to forward any future promotional material.